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Placing Your Order

How do I place an order?
Can I order online and collect in one of the stores?
Can I place an order over the phone?
How do I use search?
Why are the colours of my goods slightly different to the pictures on the site?
Do you have sizing charts?
How do I book match tickets?


How do I place an order?

When you have found the item(s) you wish to purchase, please follow the instructions below:-

  1. Select the correct size for the item(s) (where applicable)
  2. Check the expected delivery dates for the item
  3. Enter the desired quantity correctly
  4. Read the Terms and Conditions
  5. Click the 'Add to Basket' button - you will be taken to the basket page
  6. Check that the items in your basket are the items you want to order
  7. Choose your preferred delivery destination (either home delivery or to one of our stores)

For Home Delivery

  1. Select Option 1: Home Delivery
  2. Choose your delivery address or create a new address
  3. Choose your delivery options

For Store Delivery

  1. Select Option 2: Store Delivery
  2. Choose the preferred store for your order to be sent to (either Everton One or Everton Two)
  3. Choose your delivery options

Click the 'Go to Checkout' button

If you are a new evertondirect.com user...

  1. Enter your email address
  2. Create a password
  3. Confirm your password
  4. Click the 'Submit' button
  5. Enter your name and billing address (this is the address where your bills are sent to)
  6. Enter your delivery address
  7. Click the 'Submit' button
  8. Enter your payment details
  9. Click the 'Submit' button

If you are an existing evertondirect.com/Everton F.C. user...

  1. Enter your username and password (if you have not already done so)
  2. Enter your payment details
  3. Click the 'Submit' button

Can I order online and collect in one of the stores?

When you order online you can choose to have your order delivered to our Everton One or Everton Two store.
Follow the instructions in 'How do I place an order?' to learn how to do this.


Can I place an order over the phone?

If you prefer, you can place your order by phone. Simply call:
+44 (0) 871 663 1878

Available between:
Monday to Friday – 8am - 8pm (GMT)
Saturday and Sunday – 10am - 4pm (GMT)

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

When placing an order over the phone, please make sure you have:

  1. The list of items you wish to buy
  2. Your payment details

How do I use search?

evertondirect.com uses a powerful search tool that enables you to find the products you want quickly and efficiently. When you make a search, (or when you browse via the navigation) the left hand side of the page will show the categories and search refinements available to you.

The 'Select a Category' section at the top shows you how many categories are relevant to your search term. For example, if you search for the word 'Tops' the categories 'Fashion', 'Training', 'Baby' and 'Souvenirs' will appear. Selecting one of these categories will display the number of items relating to 'Tops'.

The 'Refine Your Search' section shows additional properties of the products such as 'Size', 'Price' and 'Brand'. These will help you to narrow your search effectively.

Not seeing enough products?

The area at the top of the page, below the menu bar, shows you where you have navigated and the search refinements you have made. This starts with 'You are here...' and is referred to as the breadcrumb.

On occasions you may find that you have made too many refinements and as a result you may only see a few products on the page. If this is the case, simply click on the "X" next to the category or search refinement that you want to remove in the breadcrumb. This will broaden your search and a greater number of products should appear.


Why are the colours of my goods slightly different to the pictures on the site?

The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colours appear differently and therefore we accept no responsibility for differences in colour or style.


Do you have sizing charts?

On product pages that feature items of clothing, you can find a link to a sizing chart (located next to the size drop-down menu). As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.

To see the full size charts for Men, Women, Boys and Girls, click here.


How do I book match tickets?

To buy match tickets, click here or call +44 (0) 871 663 1878.

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary


Related Topics

Stock and Availability
Delivery Options
Returns and Refunds
Security
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