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Szie Guide

Welcome to the Help Section at evertondirect.com.

The evertondirect.com store is operated under licence by Kitbag Limited.

In order to make your shopping experience with us as easy as possible, we have put together a comprehensive help section and FAQs. Here you should be able to quickly find the answers to your questions.

Top 10 FAQs

What will happen if no one is in when my parcel is delivered?
How long will my delivery take?
How can I track my order?
Can I return an item?
How do I return or exchange an item?
What should I do if I receive the wrong item?
Do you have sizing charts?
Do you have gift certificates?
How do I book match tickets?
Can I order online and collect in one of the stores?

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Contact Information


Placing Your Order

How do I place an order?
Can I order online and collect in one of the stores?
Can I place an order over the phone?
How do I use search?
Why are the colours of my goods slightly different to the pictures on the site?
Do you have sizing charts?
How do I book match tickets?


Questions About Paying

Which credit/debit cards do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
Can I change my order?
When will my credit/debit card be charged?


Delivery Options

What are the UK delivery options and costs?
What are the overseas delivery options and costs?
I need my goods to be delivered outside the UK. Are there any other charges?
Do you deliver to British Forces Post Office (BFPO)?
Are all goods despatched on the day I order?
How long will my delivery take?
How can I track my order?
How can I tell which carrier has been used?
What will happen if no one is in when my parcel is delivered?
Can I tell you where to leave the parcel?
What should I do if my order doesn't arrive?
How will I know when my order arrives at the store?


Returns and Refunds

Can I return an item?
How do I return or exchange an item?
What should I do if I receive the wrong item?
What should I do if an item is broken or faulty?


Stock and Availability

What happens if an item is out of stock?
I’ve ordered multiple items with different stock availability. When will these be delivered?


Gift Vouchers and Promotions

Do you have gift certificates?


Your Profile

What is 'Your Profile'?
I'm already a member of Everton F.C. Can I use the same username and password?
Do I need to create a profile?
What are the benefits of entering birthdays?
Why should I enter my sizes?
How do I update my personal information?
What should I do if I forget my password?
How can I track my order?
How can I tell which carrier has been used?
How do I remove my profile?


Wishlist

What is a Wishlist?
How do I create a Wishlist?
How do I edit a Wishlist?

How do I delete a Wishlist?


Security

Is placing an order secure?
How can I tell if the evertondirect.com site is a secure one?
What else can I do to ensure my details remain safe?
How is my data protected?
Who are VeriSign?
What is encryption and how does it work?
Do you check for fraudulent credit/debit cards?
Where can I find my credit/debit card security number?
Who are Datacash and what do they do?
What legal protection do I have?


Privacy

Why do you need to collect my personal information?
Do you give my personal information to other third parties?
What about third party sites you link to?
Is there any other information you collect about me?
How do I find out what information you have about me?
How do I update my personal information?
How do you protect my personal information?
What is SSL?
What should I do to protect my personal information?
How do I remove my personal information?
How do I unsubscribe from Kitbag emails?
What is your policy for children using the site?
What is a cookie?
How do you use cookies on evertondirect.com?
What are the different types of cookie?
Can I disable or enable cookies?
What happens to my information if your business is sold or integrated into another business?
Where can I get more information on your privacy policy?


Contact Information

Customer Services
Order Hotline
Returns and Refunds
Club Stores
Ticket Office

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